Which aspect of an insurer's operations is typically investigated by market conduct examiners?

Market conduct examiners focus on ensuring that insurers engage in fair and ethical business practices, particularly regarding how they interact with their policyholders and potential customers. This includes assessing claims handling processes to determine if they are being managed in a timely, fair, and transparent manner, which directly impacts customer satisfaction and trust. Additionally, customer service practices are crucial, as they reflect how insurers communicate with and support their clients throughout the duration of the policy, especially when issues arise.

By examining claims handling and customer service, regulators can ensure that insurers are not only complying with legal and regulatory requirements but are also prioritizing the rights and interests of consumers. This is essential for maintaining the stability and integrity of the insurance market, as it helps to protect policyholders from unfair practices and ensures that they are treated justly during the claims process.